The following terms and conditions will enter into force on https://dreambet.io. Before you start the game, please read the Terms and Conditions section carefully. Starting using the site, you automatically confirm your acceptance of the Terms and Conditions. Current Terms and Conditions are governed by and interpreted in accordance with the legislation of Anjouan. The English version prevails.

GENERAL

By participating in the games on https://dreambet.io, you acknowledge that you are risking the money deposited in your account. In some jurisdictions, online gambling may be illegal. dreambet does not provide legal advice, nor can it guarantee the legality of your use of the Website. You are responsible for ensuring that the services of the Website comply with legal requirements in your jurisdiction. You use the services provided by the Website at your own discretion and risk, assuming the risk of liability. https://dreambet.io (hereinafter as the Website) is owned and operated by Lebara LTD, a company incorporated under the laws of Bulgaria and having its registered address at: Sofia Bulgaria ; Simeonovo - Dragalevtsi Vitosha, ul. "Zahari Zograf". Dreambet is the holder of Anjouan gaming license with reference number No. 007 OF 2005, issued by Anjouan Betting and Gaming Commission. Payment services for Lebara LTD are provided by the payment agent of the Company MONEYMAPLE TECH LTD, а legal entity organised and existing under the laws of the Republic of Cyprus, registration number M21565803, having its registered address at: Slavonska avenija 6, Zagreb (Grad Zagreb), 10000, Croatia. These Terms and Conditions may be changed by the Casino when such a need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players revisit this page regularly and check for possible changes. These Terms and Conditions are a binding agreement between you and the Casino. Players must read these Terms and Conditions before registering an account. If you disagree with any provision of these Terms and Conditions, you must not use the Website. You will receive communications from us electronically, such as emails, SMS, or phone calls. We may also post notices on the Website. You can opt-out from receiving promotional emails by contacting the Support. However, we reserve the right to send essential information regarding your account, balance, or Website functionality despite being opted out from regular emails.

AVAILABILITY OF GAMES

Please bear in mind some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings. Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia. Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. Narcos Video Slot is not available in the following territories: Indonesia, South Korea. Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia. Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune and Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries from reaching the games, but if players from any of the stated countries should win the jackpot, the jackpot win will be annulled. Players from Australia are not eligible to play the games from Amatic. Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines. Players from Canada are not eligible to play the games from NYX (NextGen).

ACCEPTED CURRENCIES

The website allows playing with the following currencies: EUR, CAD, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC and other crypto currencies.

WHO CAN PLAY

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the players sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the players sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations. The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the account to those players who fail to meet this requirement. Players from the following countries and their territories (Restricted Countries) are not allowed to deposit and play real money games: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy. Players from the following countries restricted by Financial Action Task Force (FATF) countries and their territories are not allowed to deposit and play real money games from the blacklist: North Korea and Iran, and from the greylist: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, and Zimbabwe. The Casino cannot guarantee the successful processing of withdrawals or refunds if the player breaches this policy of the Terms and Conditions. We also aren't accepting payments and users from the following countries and territories - Afghanistan; American Samoa; Barbados; Botswana; Burundi; Cambodia; Central African Republic; Cuba; North Korea (DPRK); The Democratic Republic of the Congo; Fiji; Guam; Iran; Iraq; Lebanon; Libya; Mali; Myanmar (Burma); Nicaragua; Pakistan; Palau; Palestine; Samoa; Somalia; South Sudan; Sudan; Syria; The Crimea Region (Ukraine); Trinidad and Tobago; Uganda; Venezuela; Yemen; Zimbabwe.

USE OF PLAYER ACCOUNT

For you to place wagers on the Website, you must register and open an account. You are allowed only one (1) account. Multiple accounts opened from the same household, IP, or PC are not allowed. If you attempt to open more than one account, all accounts may be blocked or closed, and any bets may be voided. Any returns, deposits, winnings, or bonuses that you gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us. You must return to us on demand any funds that have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting the support team by email. If you notice that you have more than one registered account, you must notify us immediately. Failure to do so may lead to your account access being blocked. You must enter all mandatory information requested in your registration form, including a valid email address. If you do not enter a valid email address, we will be unable to help you recover any forgotten passwords. During the registration process, you will choose your username and password for login. You are responsible for ensuring that your login details are kept secure and not disclosed to anyone. The Casino is not responsible for any abuse of your account by third parties due to your disclosure, intentional or accidental, active or passive, of your login details to any third party. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties. Withdrawals must be made using the same method that you used for deposits. For example, if you deposited with a Credit Card, the winnings from that deposit must be sent back via Credit Card. All information you provide to dreambet during the term of validity of this agreement must be true, complete, and correct. You must notify dreambet immediately of any change to this information. You are not allowed to transfer funds from your account to other players, receive funds from other players into your account, or transfer, sell and/or acquire user accounts. In some circumstances, a wager may be confirmed or a payment performed by us in error. In such cases, the Casino reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake made by resetting all wagers to the correct prices/spreads/terms that should have been available at the time the wager was placed in the absence of the error. If you become aware of possible errors or incompleteness in the software, you must refrain from taking advantage of them. You must report any error or incompleteness immediately to dreambet. If you fail to fulfill the obligations stated in this clause, the Company has the right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user. The Company reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or other person(s) who has/have manipulated the casino system or attempted to do so. The Company reserves the right to terminate and/or change any games or events being offered on the Website.

DEPOSITING

You may only participate in games if you have sufficient funds on account for such participation. Please note that the minimum deposit amount is Euro 15 or the equivalent amount in different currencies. The maximum deposit amount depends on the payment method you decide to use. We can, under certain circumstances, credit a players account with a personal "bonus". The conditions for the crediting of the bonus and the amount of the bonus are determined by the Casino and set out on the Website from time to time. If an account contains both the real funds and bonus funds, the bonus funds will only be available for wagering once the existing real funds have been used. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited. Kindly note that bonuses come with specific bonus terms and conditions ("Bonus Terms and Conditions"). These can be found on the Website. The Company is not a financial institution and thus should not be treated as such. Your account will not bear any interest. Deposited amounts are available on the account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed. The Casino is not an exchange and therefore does not execute any conversion between any currencies. You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts, must correspond to the name registered on your account. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through payment systems. If you want to limit your gambling in the Casino, please use any other available option. When depositing using cryptocurrencies, kindly ensure you are depositing an amount greater than or equal to the minimum deposit limit for that particular currency as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can they be returned to you. Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use your payment card to complete this transaction. Cardholders are responsible for being aware of the laws concerning online gambling in their country of domicile. Participation of minors in activities offered on this Website is prohibited.

WITHDRAWAL POLICY

The minimum withdrawal amount is Euro 50 or equivalent. The maximum withdrawal amount depends on the payment method used, and if the requested amount exceeds the limit of a particular payment system, it will be withdrawn in installments. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the mistakenly paid amount will constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email You acknowledge that the funds are consumed instantly and the Casino does not provide for refunds or cancellation. dreambet reserves the right to payout substantial wins in monthly installments. We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may, for example, include copies of a players passport, national identity card, copies of a players utility bills, and/or copies of the debit/credit cards used to deposit or others. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player. To make a withdrawal, a player must play through active deposited amounts at least once before the withdrawal. The player is responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the players residence. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Please note that, even for supported countries the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. In the unlikely event of a Player depositing cryptocurrency funds to another cryptocurrency network address (such as, but not limited to, sending BTC to a BCH address), dreambet will not attempt to recover the amount unless it exceeds Euro 10000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery. However, it cannot be guaranteed that the funds will be recovered. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system. Withdrawals can take up to 24 hours to process. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method used. Withdrawals via bank transfers can, in exceptional cases, be subject to additional charges by the intermediary banks, which remain outside the influence of the Casino. The maximum withdrawal amount processed to a player is Euro 2,500 per day, Euro 7,500 per week, and Euro 15,000 per month, unless otherwise specified in the terms and conditions of a specific promotion. If a player wins more than Euro 15,000, the Casino reserves the right to divide the payout into monthly installments of a maximum of Euro 15,000 until the full amount is paid out. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. In order to verify a player's account, casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. If a player is unable to provide documents in these alphabets, the Casino reserves the right to demand video verification where the player shows their documents. We reserve the right to make a phone call to the number provided in your account, which can be a necessary part of the KYC procedure at our discretion. Until the account is fully verified, no cashouts will be processed. Please note that we are not a financial institution and thus should not be treated as such. Your account will not bear any interest, and no conversion or exchange services will be offered at any time. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

RESPONSIBLE GAMING

Upon requesting a self-exclusion, the Casino will promptly close that account and prevent the player from playing on it. While we will make reasonable efforts to prevent the opening of new accounts, it is ultimately the player's responsibility to ensure that no additional accounts are created. The Casino cannot be held liable for any losses incurred on other accounts. Additionally, as a player, you have the option to set a loss limit on your account, as well as other limits.

DORMANT ACCOUNTS

An inactive (dormant) account is an account that a player has not logged into or logged out of for twelve (12) consecutive months. If your account is deemed inactive, the Casino reserves the right to charge a monthly administrative fee of Euro 10 or the equivalent in another currency. This fee will be deducted from your account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. However, the Casino will stop deducting the fee if the account balance reaches zero or if the account is reactivated. The monthly administrative fee is charged to cover the costs associated with maintaining inactive accounts. The fee is designed to ensure that the Casino does not incur any unnecessary expenses associated with maintaining accounts that are no longer in use. All costs associated with the refund procedure are the responsibility of the player. This may include any bank charges or other fees associated with the refund process. Therefore, players should ensure that they have provided accurate and up-to-date information when creating their accounts to avoid any potential issues with refunds.

CLOSING THE ACCOUNT

Users may close their User accounts by contacting dreambet's Support Team at [email protected]. Upon receiving the request, the Company will return any remaining funds in the User Account. The method of repayment will be at dreambet's absolute discretion. To ensure compliance with anti-fraud measures and prevent money laundering, terrorism financing, and other forms of abuse, dreambet reserves the right to verify the User's identity before closing their account. This may involve requesting up-to-date documents, conducting an interview via Skype or Zoom, and requesting confirmation of the source of funds. dreambet may also request a high-resolution photo of the User's face with their up-to-date documents near their face, even if the User has previously passed the identity verification process. Dreambet reserves the right to close a User's account at their absolute discretion and without prior notice. Any remaining funds in the User Account will be refunded to the User, subject to relevant withdrawal charges. It's important to understand that by participating in the Games, you accept the risk of losing funds deposited into your account. dreambet is not responsible for any losses incurred while participating in the Games.

DISCLAIMER OF LIABILITIES

You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from dreambet. By participating in the Games, you accept the risk of losing funds deposited into your account. The Company does not accept any liability for any damage or losses incurred by you or any third party directly or indirectly due to any of the following: mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason; Force Majeure; violation of the Terms and conditions by the player or third party; collusion and/or criminal actions by the player or third party; advice or recommendations provided by Company or third party via the Services or Website; financial market fluctuations, including but not limited to variances in exchange rates. The Company shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage that is not reasonably foreseeable to both the Company and you at the time of entering the Terms and conditions. The Company's total liability to you in respect of all losses arising under or in connection with any wager or bet placed by you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount of the relevant wager or bet placed by you that gave rise to the claim. The Company reserves the right to close your account and refund the balance to you, subject to the deduction of relevant withdrawal charges, at the Company's absolute discretion and without any obligation to state a reason or give prior notice.

ANTI-FRAUD

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players; fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card; denial of some payments made; creating two or more accounts; other types of cheating; or becoming bankrupt in the country of their residence, the Company reserves the right to terminate such account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player; delaying game rounds in any game (including Free Spins and bonus features) to a later time when you have no wagering requirements; leaving large bets on the table (for example, in Blackjack) and returning to the game after bonus wagering has been completed; playing games with bonus money to build up in-game value, losing the bonus funds, and then cashing out on the built-up value during real-money play; or using strategies that take advantage of any software bug or failure. Should the Casino become aware of any user who has accepted a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus, or in any way try to take advantage of bonuses received by the Casino, then we will enforce immediate confiscation of winnings and closure of the account, with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having Free Spins features or bonus features still available in the game. The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. The Casino prohibits player collusion and does not allow any kind of robots and programmed devices to participate in gameplay. The Casino reserves the right to close your account and to refund you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice. If you have funded your account with a Credit Card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. Before a refund is processed, all bonuses and winnings in your balance will be deducted before calculating the amount to be refunded. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons, either by our payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card and notify all the appropriate authorities and parties.

REFUND POLICY

Users may contact Support according to the instructions found on the Website to request a refund. Users must provide the necessary documents to confirm the refund, which includes photos of both sides of a passport, driver's license, or any other form of ID, as well as proof of address. Proof of address can be a photo of a paper document posted to the user within the last 90 days, such as a government-issued document, bank document, bill, or similar. Alternatively, users can upload the original PDF of a utility bill or bank statement, showing their name and account number if not previously uploaded as proof of address. The confirmation of a refund may take up to 7 business days. If a refund is approved, the amount of the refund shall be returned to the user's account. The user will be informed of the decision, and the procedure will be finalized within 48 hours of the decision being made. If the user has funded their account with a Credit Card, the Company reserves the right to pay all withdrawal requests up to the total amount deposited as refunds against the user's purchases. If the withdrawals exceed the total amount deposited, any excess amount will be paid to the user via one of the alternative methods available. Before a refund is processed, all bonuses and winnings in the user's balance will be deducted prior to calculating the amount to be refunded.

COMPLAINTS

Users are free to contact the Support to share any complaints regarding the services provided. The instructions for contacting customer service can be found on the Website. Complaints are handled by the Support department and escalated within the organization of the Casino if the support personnel are unable to resolve the case immediately. If the dispute is not resolved on the casino management level, users can contact any independent body, gaming authority, or the licensing regulator listed on the Website. In the event of any dispute, users agree that the server logs and records shall act as the final authority in determining the outcome of any claim. Users agree that in the unlikely event of a disagreement between the result that appears on their screen and the game server, the result that was logged on the game server will prevail. Users acknowledge and agree that the Company's records will be the final authority in determining the terms and circumstances of their participation in the relevant online gaming activity and the results of this participation. When the Company wishes to contact the user regarding such a dispute, it will do so using any of the contact details provided in the user's account.

PENALTIES AND TERMINATION

If you breach any provision of these Terms and Conditions, or we have reasonable grounds to suspect that you have breached them, the Casino reserves the right to take any necessary action, including but not limited to not opening, suspending, or closing your account, withholding payment of your winnings, and applying such funds to any damages due. You acknowledge that we shall be the final decision-maker of whether you have violated the rules, terms, or conditions in a manner that results in your suspension or permanent barring from participation on our site. This decision shall be made at our sole discretion and is final and binding.

INTELLECTUAL PROPERTY

The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trademarks, patents, and other intellectual property rights and laws belonging to dreambet and/or its licensors. A user may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it give appropriate acknowledgment to dreambet where appropriate. dreambet expressly reserves all intellectual property rights in and to Services and Content. The user may not use the Services or Content for any purpose other than those set out above. In particular, a user may not under any circumstances: Remove the copyright or trademark notice or other proprietary notice contained in the Content and/or from any copies of Content made under these Terms of Use; Use any Content in any manner that may infringe any of the Casino’s rights or the rights of a third party; Use the Content in any way that might be illegal or breach the dreambet Terms and Conditions; Use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on the distribution of or access the Casino’s content, or by reducing the need for any third party to subscribe to; Copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; Archive or store any Content for access by anyone other than a user.

NETENT T&C

Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Blacklisted Territories

All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.Blacklisted Branded Games Territories

The following NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above: In addition to the jurisdictions set out in paragraph 17.2., Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. In addition to the jurisdictions set out in paragraph 17.2.,, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. In addition to the jurisdictions set out in paragraph 17.2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea. In addition to the jurisdictions set out in paragraph 17.2., Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, UnitedStates of America, Uruguay, US Virgin Islands, Venezuela. In addition to the jurisdictions set out in paragraph 17.2., Fashion TV Video Slots must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosn

At Dreambet, we are committed to providing clear and transparent information about how we process your personal data. The present Privacy Policy, last updated on 31.05.2024, outlines our data processing practices. Whether you are visiting our website, making a deposit, or playing one of our games, our Policy explains how we use your personal data. We believe its important to inform you about your data privacy rights, how we share and obtain information about you, and how we use it to personalize the marketing you receive.

If we make any significant changes to this Policy, we will notify you appropriately. Please note that all our employees receive regular training on Information Security, are bound by confidentiality obligations, and must comply with internal policies and procedures when handling your information. We hope you find this page informative. However, if you have any concerns or questions about Data Protection, please dont hesitate to contact our Data Protection Officer at [email protected]. 

SUBJECT

At Dreambet, we hold the privacy and security of our customers personal information in the highest regard. We are committed to making the use of your personal data beneficial, uncomplicated and secure, and we assure you that we will keep your personal information protected at all times. We will always be clear and upfront with you about why we need to collect your personal information, and how it will be used. Furthermore, we will respect your wishes and choices, and explain your data privacy rights wherever applicable.

To ensure compliance with anti-money laundering practices, we require players to play through their deposited funds at least once before withdrawing them. Additionally, in order to verify a players identity when making deposits, we may require additional procedures such as a selfie with a document or identification. Casino management may request documents such as ID, payment systems, or utility bills in Latin or Cyrillic alphabet, and in the event that a player cannot provide such documents, we may request a video verification process where the player shows their documents.

As a part of our KYC (Know Your Client) procedure, we reserve the right to contact the client using the phone number provided in their account. Until the account is fully verified, no payouts will be processed.

WHAT PERSONAL INFORMATION IS GATHERED AND WHEN

While registering an account:

your personal details, such as your name, email address, postal address, telephone or mobile number, gender or date of birth;

photographic identification and proof of address documents (to carry out due diligence)

banking and financial details (to establish the source of funds where a transaction is involved)

your account login details, such as your username and password

Through your use of our Services:

information about how you interact with our products

information about your online browsing behavior on the Website please see our Cookies Policy for more details;

information about any devices you have used to access our Services (such as model, operating system, IP address, browser type, mobile device identifier)

recording phone calls  we may monitor or record phone calls with you. We might do this to check that we have carried out your instructions correctly; to resolve queries or issues; for regulatory purposes; to help improve our quality of service; to help us train our staff, or to help detect or prevent fraud or other crimes

information you shared with us voluntarily or else, made public, like social media profiles

Special categories of data

personal data collected by Dreambet  may include so-called special categories of data, such as data revealing health (responsible gambling related) (see Section Why do we collect your Personal Data and on what basis).

We have in place additional measures to protect your sensitive personal data and its confidentiality (see Section Security of your data and confidentiality).

WHY INFORMATION IS COLLECTED AND ON WHAT BASIS

We recognize the trust and confidence our customers place in us as a service provider. In return, Dreambet  is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalize and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.

Under the contract when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:

To make our services available to you as part of our contract

to provide gaming and betting services, activities, or online content, to provide you with information about them and to deal with your requests and inquiries;

for service administration purposes, such as password reminders, service messages, such as site maintenance, updates to our Privacy and Cookies Policy or T&Cs, to let you know if your Dreambet  account has become dormant and to ask if you would like to use it again before we close it;

to process your transactions;

Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.

To personalize your experience

to offer a more relevant, tailored service; for instance, we could use your playing history to provide personalized recommendations and products;

If you are signed in or subscribed to our marketing offers, you will receive a personalized service. If you dont want to receive these services you can unsubscribe from marketing offers, or disable personalization by contacting our Customer Service or sending an email to our Data Protection Officer.

To improve our services and products

to provide you with the most user-friendly online navigation experience;

for analysis and research purposes so that we may improve the services offered by Dreambet ;

testing new systems and checking upgrades to existing systems;

evaluating the effectiveness of marketing and for market research and training;

customer modeling, statistical and trend analysis, with the aim of developing and improving products and services.

To contact and interact with you

contact you about our services, for example by phone, email or post, or social media;

manage promotions and competitions you choose to enter;

invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Dreambet  and by other organizations on our behalf (We carry out market research to improve our services, however, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice and this will not affect your ability to use our services);

Respond to your queries and complaints.

To make your game safer and more enjoyable

to deter, prevent or detect the use of third-party software in peer-to-peer gambling;

to deter, prevent, or detect any activities conducted in breach of our T&Cs;

to perform affordability checks to ensure you have sufficient funds to use our Services.

Special categories of data

We will only process such data if:

you have given us your explicit consent;

it relates to personal data which you have made public;

it is necessary for the establishment, exercise or defense of legal claims;

is necessary for reasons of substantial public interest, on the basis of European Union or Member State law.

INFORMATION SHARING 

Our policy is to generally not share your personal information with third parties outside of the Companys group for marketing purposes. However, there may be instances where we need to share your personal data with other companies or third-party service providers who perform services on our behalf, or with other third parties to fulfill our legal obligations. In certain circumstances, such as a merger or business sale, customers personal information may be included in the sale or transfer, and we will inform you prior to any such transfer of personal data. Rest assured that we take measures to ensure that any sharing of your personal information is done solely for the purposes outlined in this Privacy Policy.

We may share personal data with third parties in the following circumstances:

when ordered to do so by any regulatory body and/or under any legal provision contained in the governing law;

we may instruct and authorize the Financial Institution with which an Account Holders account is held to disclose any information as may be requested by the Regulator in respect of an Account Holders account;

in order to establish, exercise, or defend our legal rights;

for verification, affordability checks, and fraud detection purposes, we may transfer your personal data to third parties);

with service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services;

with external auditors who may carry out independent checks as part of our accreditations;

to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement, we may have with you. If the transfer or sale goes ahead, the organization receiving your personal data can use your personal data in the same way as us;

to any other successors in title to our business; or

with the relevant regulator regarding the self-exclusion issues.

TERMS

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Dreambet  Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

to comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);

to establish or defend legal claims (for example negligence claims) which could be made against us;

to comply with our contractual obligations and rights in relation to the information involved;

our legitimate interests where we have carried out balancing tests;

to comply with guidelines issued by relevant data protection authorities.

YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION

We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer via [email protected]. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and profiling.

The personal information we ask for on registration is compulsory (unless indicated in the forms as optional) and we need it to be able to process your registration, contact you and comply with gambling and financial laws to which you are subject. Unfortunately, therefore, if you do not want to provide such personal information, you will not be able to use our services.

Right to access and rectify the information we hold about you. You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you that may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email to our Data Protection Officer or by contacting Customer Services via [email protected]

Right to delete your data. In some circumstances, you can ask us to erase the personal information we hold about you (the right to be forgotten). This includes when:

the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);

if you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;

we process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;

we don’t have a lawful ground under data protection law to process your information;

the data has to be erased to comply with a legal requirement;

This right is subject to mandatory retention periods under EU/local laws.

Right to restrict processing. You have the right to ask us to restrict (block or suppress) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be blocked to make sure the restriction is respected in the future. This right is available to you when:

you dispute the accuracy of the personal information (while we verify matters);

the processing is unlawful, and you object to the erasure of the information and request that we restrict processing instead;

we no longer need the data, but you require it to establish, exercise or defend a legal claim; and

we process your information for our legitimate business interests but you object and while we verify the grounds for continued processing.

Right to Data Portability. You have the right to receive personal information you provide to us, in a commonly used machine-readable format. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right, however, and only arises when the processing of your information is:

based on your consent or where it is necessary for the performance of a contract, and

when the information is processed by solely by automated means

Right to object. Based on your particular situation, you can object to the processing of your personal information, that is:

based on our legitimate business interests (including profiling); or

done for research and statistical purposes

You also have the right to object to the use of your personal information for direct marketing purposes (including profiling).

Right to withdraw consent. When we rely on your consent as the basis to process your personal information  such as for sales and marketing communications  you have the right to withdraw your consent at any time. We will always strive to make it easy for you to withdraw consent by choosing an unsubscribe option in every communication you receive from us. If you find this isnt the case, then just get in touch with our Data Protection Officer via [email protected], and we will try to fix things as soon as possible.

Rights related to automated decision-making, including profiling. We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient, and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services. We may use automated decisions making in the following situations:

tailoring products and services we may pace you in groups with similar customers (segments) to study and learn about preferences and your needs, and offer a more tailored experience for you;

detecting fraud - we use your personal information to help decide and detect if your account may be being used for fraud or money laundering. If we think there is a risk of fraud, we may block or suspend the account;

opening account - when you open an account with us, we check that the product or service is relevant to you, based on what we know. We also check that you meet the conditions needed to open the account. This may include checking age, residency, nationality, or financial position;

risk assessment connected to your bet.

Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.

Please note that the right does not apply when the processing is:

necessary for entering into or for the performance of a contract with you; or

when it is authorized by law; or

when it is based on your explicit consent.

Any requests relevant to this Section must be addressed to our Data Protection Officer via [email protected]

We will respond to any of your requests relevant to this Section without delay and within one month of receipt of the request. Upon prior notice, this period may be extended by a further one (1) month if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.

If your request does not meet the requirements of the data protection law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action; or (b) reject your request.

SECURITY OF YOUR DATA AND CONFIDENTIALITY

We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through Dreambet is treated securely and in line with this Privacy Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorized access and improper use.

Our payment providers encrypt your credit card details. We are dedicated to protecting our customers’ confidential information and, as part of doing so, we are collaborating only with top payment providers.

The security of our systems and applications is tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions. We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that Dreambet remains a secure playing field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you have any doubts about the activity on your accounts, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.At Dreambet, we take your privacy seriously and use industry-standard security measures to protect your personal information. To ensure the security of your data, we use Secure Socket Layer (SSL) technology to encrypt your data when it is transmitted over the internet. This encryption technology helps prevent unauthorized access to your personal information, including your name, address, and payment details. We also regularly monitor and update our security measures to ensure that your data is protected from any potential threats. Rest assured that we are committed to maintaining the confidentiality and integrity of your personal information, and we will always strive to keep your data safe and secure.

COMPLAINTS

If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated by emailing our Data Protection Officer via [email protected] If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to your national data protection regulator.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated - so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Dreambet or use our Services in any way. Otherwise, by continuing to do this, you will be deemed to have accepted the changes to the Privacy Policy. You can also delete your Dreambet account at any time. Suppose significant changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information. In that case, we will provide a more prominent notice (including, for certain services, notification of Privacy Policy changes by email). You will be required to expressly accept such a change in order to continue using the Services and the change will apply immediately following your acceptance thereof.

YOUR OBLIGATIONS

By using Dreambet services and by providing your personal data, you acknowledge that you are required to provide your actual, accurate, and complete data as requested by Dreambet. Furthermore, you must inform us of any changes to your information so as to ensure it is kept up-to-date and accurate. If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provide is false or incomplete or in any way contrary to Data Protection Law or this Privacy Policy, we retain the right to reject your application for registration or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.

RESPONSIBLE GAMING POLICY OF Dreambet.io 

HOW DO WE COMMIT TO RESPONSIBLE GAMING?

Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or a means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily. If you think that you will start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies. You can take the gambling addiction quiz to determine whether you are exhibiting signs of an addiction to gambling.

LETS SEE SOME ID

1. Underage Players

Dreambet does not allow anyone under 18 years of age to open an account. Any minor who attempts to open an account with us or anyone who assists an underage person to open an account with us breaches our Terms & Conditions. You can take the following measures to help protect minors: Do not share your log-in details with anyone. Do not enable the remember password function on the log-in screens. Do not share your credit card or bank account details with minors. Install parental control software or internet filter software on your computers if there are persons under 18 in your household. Such software can be obtained at CyberPatrol GamBlock Solid Oak Software Net Nanny

2. Gaming Problem

There are lots of activities that can become a problem if not done in moderation (for example, alcohol consumption, shopping, and playing video games). The same can occur with gaming. Signs of addiction are often hard to see in yourself or in another person and very often may not even be related to money. Gambling can be a symptom of a wider problem. It may be that a game has become a means of escape or of not confronting another dilemma. It can be that the motivation is so subconscious that the person is not even aware of the real issues and the possible consequences. In that case, there is professional help available. It is critically important to catch this kind of behavior early before the practical consequences have a chance to impact. Unfortunately for this disease, the symptoms are not just physical but can be financial and social. Fortunately, most of us can bet and play happily all our lives without it ever becoming a problem.

3. How do I tell if I am at risk?

We have eight rules for safer betting via Dreambet: Casino bets are just fun. They are not and never can be a career. Never double up just to win back losses. Set a daily, weekly, or monthly budget well within the limits of what you can afford to lose. Never play cards or casino for money when you are drunk, on drugs, tired or feeling down. Keep an eye on how long you are online and keep track of the bets you place at Dreambet. Take breaks to make sure you stay fresh. Set a budget before you start and stick to it. Enjoy yourself!

If you feel you may be at risk of developing a dependency on gambling, there are many special services and websites that can help you. You can find a simple self-assessment test on https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem which can help you determine whether gaming may be becoming a problem for you.

4. Our Service and Tools

Dreambet offers a wide range of services that can assist you if you feel that you are developing a dependency towards gambling. Dreambet has put in place a series of measures so that members can bet and play in a safe environment. Your account has been designed and set up so you can enjoy yourself safely. When you are playing games of skill and chance that involve money, the outcome by definition is never sure. Even if a coin has been flipped ten times and comes up heads ten times, the chances of it being tailed on the next spin are still 50%.

There are certain ways in which you can make your whole experience not just safer but more fun. In order to make use of the deposit limit feature, you must log in to your Account via https://Dreambet.io/profile/. We encourage you to consider these measures when playing on Dreambet.

5. Limits

5.1. Set a limit

Deposit limits are part of our Responsible Gaming Policy and can help you to control the amount you spend. You can choose to implement a daily, weekly, or monthly limit. Alternatively, you can choose to implement a combination of these limits for extra control. We recommend that members set a limit on the amount of money they spend. You can do this simply at My Account and then Responsible Gaming by inserting an amount in one or more of the Daily Limit, Weekly Limit or Monthly Limit boxes. It is a good idea to give yourself a budget. This means that if you start to play more than you want to, you will be alerted. If you set a deposit limit, any request by you to increase or remove that limit will not take effect for 24 hours. This is to give you a chance to have a period of time that will allow you to reconsider whether you really want to raise your deposit limit. If you make a request to lower your deposit limit before the relevant period has ended or to set a limit, this request will take effect immediately. You may also want to set Wagering Limits which will allow you to control the maximum amount you agree to wager in each time period.

5.2. Daily Limits

Daily limits are set for a period of 24 hours. As with all limits, they consider the amount deposited during the previous period. For example, if you have already made a deposit of Euro 20 in the past 24 hours and you select a daily deposit limit of Euro 20, you will not be able to deposit again until a further 24 hours have passed since your last deposit. If you have made a deposit of Euro 20 in the past 24 hours and you select a daily deposit limit of Euro 20, you will only be able to deposit a maximum of Euro 10 until 24 hours have passed since your last deposit

5.3. Weekly Limits

Weekly limits are set for a period of 168 hours. As with all limits, they consider the amount deposited during the previous period. For example, if you have already made a deposit of Euro 20 in the past 168 hours and you select a weekly deposit limit of Euro 20, you will not be able to deposit again until a further 168 hours have passed since your last deposit. If you have made a deposit of Euro 10 in the past 168 hours and you select a weekly deposit limit of Euro 20, you will only be able to deposit a maximum of Euro 10 until 168 hours have passed since your last deposit.

5.4. Monthly Limits

Monthly limits are set for a period of 720 hours. As with all limits, they take into account the amount deposited during the previous period. For example, if you have already made a deposit of Euro 50 in the past 720 hours and you select a monthly deposit limit of Euro 50, you will not be able to deposit again until a further 720 hours have passed since your last deposit. If you have made a deposit of Euro 20 in the past 720 hours and you have set a deposit limit of Euro 50, you will only be able to deposit a maximum of Euro 30 until 720 hours have passed since your last deposit. Note: If you already have a daily and/or weekly limit in place and your monthly limit is set as an amount that is less than those limits, those limits will be deleted and only the monthly limit will be implemented. If your monthly limit is set higher than your daily and weekly limits, you will not be able to exceed the monthly limit. For example, if your daily limit is set at Euro 10 and your weekly limit is set at Euro 20 and your monthly limit is set at Euro 50, you can deposit up to Euro 10 per day for two days, but you will not be able to deposit further until 168 hours have passed since your last deposit. If you would like further examples or help with setting deposit limits, please contact our Customer Services Team at [email protected].  

6. Track your Activity

Your account gives you a complete record of all the bets you have ever placed so it is easy and simple to keep track of what you are doing, how long it is taking and whether you are betting sensibly or not.

7. Contact our Customer Service Team

All members of our Customer Service team have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you might be at risk, they are here to help by explaining the measures you can take on Dreambet to restrict your gambling activity and by pointing you in the direction of specialist organizations which can help you. You can contact our Customer Service team via [email protected]. 

8. Self-Exclusion

If you feel that you may be becoming dependent on gambling, you should consider permanently excluding yourself from all gambling environments. If you take the decision that you no longer want to play at Dreambet, you can permanently block your access by contacting our Customer Service team via [email protected] and changing your account status to Permanent self-exclusion. If you wish to self-exclude yourself for a set period, you can do this by contacting our support via [email protected]. 

I forgot my password. What should I do?

For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.

How can I verify my account?

Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!

My game is stuck. How can I close Dreambet?

If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.

While logging in, I received the error message 'Player already connected'

If you are unable to log in to the download version of Dreambet, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.

While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.

To configure the pop-up blocker from Internet Explorer, follow these steps:

Click Start, point to All Programs, and then click Internet Explorer.
On the Tools menu, click Internet Options.
Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
Click Apply, and then click OK.

To configure the pop-up blocker in Google Chrome, follow these steps:
Click the Chrome menu on the browser toolbar.
Select Settings.
Click Show advanced settings.
In the Privacy section, click the "content" settings button.
In the Pop-ups section, select Allow all sites to show pop-ups.
Click Apply and OK. Then restart your browser.

How do I claim my free bonus?

Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!

On which games can I play with my bonus?

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

Where can I check my bonus wagering requirements?

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy to avoid any confusion.

 

What methods can I use to deposit money into my account?

Once you are ready to play with real money, you will find that depositing at Dreambet couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier. Availability depends on your country.

I’ve just requested a withdrawal. Do I need to send any documentation?

As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:

Utility bill no older than 6 months;
Copy of the front of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden);
Proof of ID (passport, driving licence, etc. );
If you are withdrawing to an e-wallet account, please provide us with your account number/email address attached to the account.

We check documents as quickly as possible, usually in less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.

How long will it take to receive my withdrawal?

Our lightning withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.
For a complete timetable of when you should expect to see your funds in your account, please visit the "Withdraw" section of the "Cashier".

I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the "Bonuses" section of the "Cashier". Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

Can I set limits on my play at Dreambet?

Yes, you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the “Personal Settings” section of the “Cashier”. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the “Account Limitations” section. Please refer to our Responsible Gaming page for more details.

How will I know if there are any fees for processing at Dreambet?

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

Is Dreambet a safe place to play?

Dreambet is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions.

How safe are my personal details at Dreambet?

Dreambet goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol (The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Dreambet while it is being transmitted between you and Dreambet.

On which platforms is Dreambet available?

You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smartphones.

Which game providers are available at Dreambet?

Dreambet offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

ACCOUNTS, PAYOUTS, & BONUSES OF DREAMBET.IO 

ACCOUNTS

In order for you to be able to place wagers using any of the Websites, you must first register with DREAMBET.IO and open an account. You are allowed to have only one (1) account. Only one account for each household, IP, and PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any forgotten password. It is your sole responsibility to ensure that the information you provide is true, complete and correct. As part of the registration process you will have to choose your username and password for your login into the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties. Kindly note that withdrawals have to be made to the same method that you deposited with. All information that you provide to Dreambet during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify Dreambet of any change of such information. You are not allowed to transfer funds from your account to other players or to receive funds from other players into your account, or to transfer, sell and/or acquire, user accounts. Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to Dreambet. Should the user fail to fulfill the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user. Dreambet reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. Dreambet reserves the right to terminate and/or change any games or events being offered on the Website.

PAYOUTS

The minimum amount for withdrawal is Euro 50 or its equivalent unless specified otherwise. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the incorrectly paid amount will, without prejudice to other remedies and actions that may be available at law, constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately via email. You acknowledge that the funds are consumed instantly and the Casino does not provide refunds or cancellations. DREAMBET.IO reserves the right to payout substantial wins in monthly installments. We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may include copies of a players passport, national identity card, copies of a players utility bills, and/or copies of the debit/credit cards used to deposit. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player. To make a withdrawal, a player must play through their active deposited amounts at least once before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the players residence. The Website supports payouts via Original Credit Transfer (OCT) from Visa, and via Payment Transfer from Mastercard. Please note that, even for supported countries, the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address, such as, but not limited to, sending BTC to a BCH address, the Casino will not attempt to recover the amount unless it exceeds €5000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery. However, the recovery of the funds cannot be guaranteed. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casinos payment processing system. Withdrawal processing times can take up to 24 hours. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used. You acknowledge that withdrawals via Bank Transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino. The maximum withdrawal amount processed to a player is 2,500 Euro per day, 7,500 Euro per week, and 15,000 Euro per month, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casinos sole discretion. If you win more than 15,000 Euro, the Casino reserves the right to divide the payout into monthly installments of a maximum of 15,000 Euro until the full amount is paid out. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. This could include, but is not limited to, a selfie with a document or form of identification. In order to verify the players account, Casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. In case the player doesnt have the opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the player shows his/her documents. We reserve the right to make a phone call to the number provided in your account, which, at our own discretion, can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. You acknowledge that withdrawals via bank transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are limited to the equivalent of 16 EUR. We are not a financial institution and should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

BONUSES

All bonus offers are strictly limited to one per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account or one electronic device (computer, mobile phone, tablet, etc.). All players can take advantage of the bonuses, except for those cases when the bonus has country restrictions and the player is a citizen of one of these countries. Players from Sweden are not allowed to receive bonuses or participate in any kind of promotional programs, receive VIP rewards, or exchange comp points. The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it. The player is not allowed to perform any fraudulent actions while playing with an active bonus in order to fulfill the wagering requirements of the bonus. The Casino reserves the right to cancel all the players winnings. All the bonuses have a minimum deposit requirement for obtaining the bonus, a limitation of the maximum possible bonus amount, wagering terms, a limitation of the maximum amount of bets while wagering, and time limitation of bonus life, unless otherwise indicated. Any issued bonuses are, by default, limited to a maximum bet during wagering: 5 EUR, 100 TRY, 7,5 NZD, 10 CAD/AUD, 100 CZK, 90 ZAR, 10 BGN, 40 DKK, 40 HRK, 25 RON, 50 NOK, 1950 HUF, 5 CHF, 0.027 LTC, 0.00019 BTC, unless otherwise specified. The max bet limit includes bet doubling after a game round has been completed, as well as bonus rounds purchased within the game. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules. All bonuses, unless otherwise specified, need to be wagered 40 times before the funds can be withdrawn. All the bonuses are sticky. This means that you cannot request your withdrawal until wagering requirements are fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus is also lost. The validity of the bonus is 14 days from the moment it was received, unless otherwise indicated. At the end of the bonus period, if the bonus remains valid and the conditions of wagering are not met, all bonus money and winnings are void. The player can request a withdrawal of their deposit before meeting the requirements for bonus wagering. In this case, the amount of the bonus and winnings are void, and the remaining funds, if any, are paid to the player. The player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds. Only one bonus can be activated at a time. The deposit bonuses cannot be combined. The player has the right to refuse any bonuses from the Casino. Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having Free Spins features or bonus features still available in a game, is prohibited. Please note that not in the case of all games is a bet amount fully taken into account when wagering the bonus. 100% of the bet is taken into account when playing slots, except for the slots below. Playing for bonuses is not available in the following slots: Aztec Emerald, Fruit Loop, Scarab Treasure, Princess of Pearls, Wild Hearts (Amatic); Rocket Dice, Blackjack Surrender, Plinko, Zorro Wild Heart (Bgaming); Surfin’ Reels, Wombaroo (Booming games); Dr. Jekyll & Mr. Hyde, Fruitbat Crazy, Max Quest: Wrath of Ra, Lava Gold, Pinocchio, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take the Bank, Take Olympus, Take Santa’s Shop, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Vip European Roulette, WhoSpunIt Plus, Zoom Roulette (BetSoft); Ninja (Endorphina); 1429 Uncharted Seas, Hope Diamond (Epic Media); Deep Blue Jackbomb, Lines of Magic (Felix Gaming); Fluffy Rangers, Rocket Stars (Evoplay); Egyptian Dreams Deluxe, Jellyfish Flow, Knockout Football, Knockout Football Rush, London Hunter, Magic Oak, Presto!, Pumpkin Patch, Santa’s Village (Habanero); Ambience, Mega Boy, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller (iSoftbet); Bangkok Dreams, Crystal Cavern, Dino Odyssey (Kalamba); Bastet and Cats (Mascot); Dead or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Devil’s Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Scudamore’s Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, Street Fighter II: The World Warrior Slot, The French Roulette, Rome: The Golden Age, The Wish Master, TXS Hold’em Professional Series, Wilderland (NetEnt); Book of Shadows (Nolimit City); Myths of Bastet (Onlyplay); Baker’s Treat, Eye of the Kraken, Golden Legend, Happy Halloween, Hugo 2, Mahjong 88, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest (Play’n’Go); Solar Temple, Solar Queen, Solar King (Playson); Age of the Gods: Ruler of the Seas, Shields of Rome, Storms of Ice Power Play Jackpot, Wild Lava, Savage Jungle, Viking Runecraft (Playtech); 3 Kingdoms – Battle of Red Cliffs, Bronco Spirit, Cash Elevator, Dragon Kingdom - Eyes of Fire, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, The Champions (Pragmatic); Jammin’ Jars 2, Wild Swarm, Wizard Shop (Push Gaming); 3 Tiny Gods, 300 Shields, Africa X UP, African Quest, Agent Valkyrie, Age of Conquest, Alchemy Blast, Astro Legends: Lyra and Erion, Art of the Heist, Augustus, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cool Buck, Craps, Dragon Dance, Elite of Evil:Portal of Gold, Forsaken Kingdom, Gems Odyssey, Gods Of Power, Goldaur Guardians, Golden Stallion, Hot Ink, Le Kaffee Bar, Lil Devil, Lucky Clucks, Magic of Sahara, Medusa, Monster Blast, Peek-a-Boo - 5 Reel, Pets Go Wild, Rabbit in the Hat, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Scrooge, Sisters of Oz WOWPOT, Spectacular Wheel of Wealth, Stardust, Sweet Chilli, Tomb Raider - Secret of the Sword, Tomb Raider, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Orient, Zombie Hoard (Quickfire); Skulls Up! (Quickspin); 5 Families, Ancients Blessing, Aztec Spins, Bombuster, Diamond Blitz, Dynamite Riches, Lucky Fridays, Spin Town, Three Musketeers, Reel Heist, Well Of Wishes (Red Tiger); 3 Secret Cities, Book of 99, 100 Bit Dice, Deep Descent, Frequent Flyer, Hellcatraz, Kingmaker, Lil Devil, Marching Legions, Royal Mint, Slot Vegas Megaquads, Trail Blazer, Wizard Shop(Relax); 1 Reel Egypt, 1 Reel Fruits, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Xmas, Cupids Strike 2, Divine Forest, Lemur Does Vegas, Summer Splash, Mines of Gold, BlackJack (Spinomenal); 1429 Uncharted Seas (Thunderkick); Crypts of Fortune, Mining Factory, Victoria Wild (TrueLab); Alchymedes, Ancient Eclipse, Cauldron, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Football Glory, Hammer of Gods, Holmes and the Stolen Stones, Jackpot Raiders, Johnan Legendarian, Jokerizer, Legion Hot 1, Ozwin’s Jackpots, Robin Sherwood Marauders, Spina Colada, The Hot Offer, The Dark Joker Rizes, The Royal Family, Towering Pays Valhalla, Tut’s Twister, Vikings go to Hell, Vikings go Berzerk, Wicked Circus, Wolf Hunters (Yggdrasil); 9 Lions, Black Horse, Black Horse Deluxe, Butterfly Lovers, Hot 777, Hot 777 Deluxe, Larry The Leprechaun, Reel Hero, Relic Huntersand the Book of Faith, Sonic Reels; alle Jackpot Spilleautomater. All card games, roulette, poker, and video pokers contribute to 5% of the bet. Games with live dealers are not involved in wagering. When gambling with bonus funds, all the winnings requested for withdrawal pass a check prior to payment processing. The Casino reserves the right to request the user to confirm their personal data and payment method data as a result of the check. The Casino has the right to revoke any bonuses and winnings, as well as confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules. The Casino reserves the right to amend and supplement these terms at any time. The use of bonus funds, purely to progress through the bonus stages, is prohibited. For example, when bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature), and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost, or wagering has been met and converted to cash. All bonuses are accrued at CET time. If a player is in a cooling-off period at the time of winning, no prize will be awarded.

WELCOME PACKAGE

All promotions are available only to those who have completed their Welcome Package bonuses, including wagering. If you received an increased Welcome Bonus, you do not need to have completed wagering before you can accept other promotions. To get the first/second/third deposit bonuses, your deposit needs to be at least 20 EUR, 50 TRY, 20 CAD/AUD, 25 NZD, 500 CZK, 350 ZAR, 40 BGN, 150 DKK, 150 HRK, 100 RON, 0,00075 BTC. The maximum first/second/third deposit bonus amount is 150 EUR, 2770 TRY, 225 CAD, 250 NZD, 225 AUD, 3330 CZK, 2600 ZAR, 290 BGN, 1150 DKK, 1130 HRK, 740 RON, 1500 NOK, 56910 HUF, 150 CHF, 0.812 LTC, 0.0055 BTC. Players can use their Free Spins in Gates of Olympus, or alternative slots: Aztec Magic, Aztec Magic Delux, Johnny Cash, Platinum Lightning, and Platinum Lightning Delux slot games by BGaming. After the first deposit, players will get 50 Free Spins every day for the next 5 days. Free Spin activation duration is 3 days. Free Spin duration and Free Spin result duration are 7 days. The deposit and linked bonus have to be wagered 30x each. The maximum win resulting from first/second/third deposit Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.270 LTC, 0.0019 BTC. The maximum win resulting from sign-up Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.270 LTC, 0.0019 BTC. All bonuses that are part of the Welcome Package are valid for 7 days. All Welcome Package bonuses are credited to the players account automatically, without any promo codes. If a player uses any promo codes for a Welcome Package bonus, he won’t receive it. Winnings from Welcome Offer Free Spins have to be wagered 35 times.

SPORTSBOOK WELCOME PACKAGE

1. Promotion is available for new players who have registered at WBbetz and is valid only for the first 3 deposits.

Customers can claim the Sportsbook Welcome Package as follows:

bonus-t-&-c.1st_deposit_bonus

b. 2nd deposit bonus of 75% up to 150 EUR, 225 CAD, 225 AUD, 750 PLN, 3750 CZK, 300 BGN, 60000 HUF, 1500 NOK, 750 RON or equivalent, unless otherwise specified.

c. 3rd deposit bonus of 50% up to 200 EUR, 300 CAD, 300 AUD, 1000 PLN, 5000 CZK, 400 BGN, 80000 HUF, 2000 NOK, 1000 RON or equivalent, unless otherwise specified.

2. Max bonus amount: 450 EUR, 675 CAD, 675 AUD, 2250 PLN, 11250 CZK, 600 BGN, 180000 HUF, 4500 NOK, 2250 RON or equivalent, unless otherwise specified.

3. Min deposit:15 EUR, 22 CAD, 22 AUD, 75 PLN, 375 CZK, 30 BGN, 6000 HUF, 150 NOK, 75 RON or equivalent, unless otherwise specified.

4. To claim the bonus, the customer has to select the bonus before making a deposit.

5. The bonus must be wagered with multiple bets 5 times on the sportsbook. All accumulators with 3 or more events are accepted. The odds of each event should be 1.4 or higher.

6. The bonus must be wagered within 14 days.

7. All bets placed using bonus balance must first be settled before the transfer of bonus balance to actual balance can take place. Voided and cashed-out bets do not count towards wagering requirements.

8. All bonuses and winnings will be deducted from the account once the bonus expires.

9. The bet from bonus balance will automatically activate when all wagering conditions are done.

10. If all wagering conditions are not done the bet will be placed from real money balance. If the bet amount is greater than the bonus amount and all wagering conditions are made, the rest of the bet amount will be debited from the real balance and all winnings will go to the bonus balance.

11. WBbetz reserves the right to cancel the offer or amend its Terms and Conditions at any time without prior notice.

12. Betting Terms apply.

13. Terms & Conditions apply.

LOYALTY FREE SPINS

The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.268 LTC, 0.0019 BTC. The maximum win restriction persists after the completion of the wagering requirement.

HIGH ROLLER BONUS

To get the high roller bonus, your deposit must be at least 300 EUR / 450 AUD / 600 BGN / 450 CAD / 300 CHF / 300000 CLP / 7500 CZK / 3000 DKK / 3000 HRK / 120000 HUF / 3000 NOK / 450 NZD / 1500 PEN / 1500 RON / 3000 SEK / 9000 TRY / 6000 ZAR / 1500 PLN / 1500 BRL / 6000 MXN / 300 GBP / 5.29758 LTC / 0.00574015 BTC The maximum high roller bonus amount is 500 EUR / 750 AUD / 1000 BGN / 750 CAD / 500 CHF / 500000 CLP / 12500 CZK / 5000 DKK / 5000 HRK / 200000 HUF / 5000 NOK / 750 NZD / 2500 PEN / 2500 RON / 5000 SEK / 15000 TRY / 10000 ZAR / 2500 PLN / 2500 BRL / 10000 MXN / 500 GBP / 8.82930 LTC / 0.00956692 BTC. To wager the bonus, you need to make bets of 40 times the bonus amount. The bonus is available every 30 days for players who have already used all the Welcome Package bonuses. Weekly/monthly withdrawal limits don’t refresh with the start of a new week/month but every 7/30 days accordingly. The bonus is not available for Finnish players.

BET & GET!

To Qualify:

- Players must agree to participate
- Minimum wager odds: 1.40
- Bet type: Single, Multiple
- Betting Terms apply
- Offer valid once a week per customer

Freebet conditions:

- Freebets can be used in multiple bets with minimum odds of 3 and with a minimum event count of 3
- The maximum award for any user per week is 20 EUR
- Freebets will be credited each Monday after 10:00 (UTC)
- The freebet will expire in 7 days if unused

How it works:

- If your total bets are worth 50 EUR or more, you get a 5 EUR freebet
- If your total bets are worth 100 EUR or more, you get a 10 EUR freebet
- If your total bets are worth 200 EUR or more, you get a 20 EUR freebet

WEEKLY FREEBET

To Qualify:

- Freebet received for the first losing bet between Tuesday, 00:00 (UTC) and Thursday, 23:59 (UTC) of each week
- A losing bet of 10 EUR or more = a EUR 5 freebet
- A losing bet of 30 EUR or more = a 15 EUR freebet
- A losing bet of 50 EUR or more = a 20 EUR freebet
- A losing bet of 100 EUR or more = a 50 EUR freebet
- A losing bet of 500 EUR or more = a 100 EUR freebet

Freebet terms:

- The received freebet is valid for 3 days
- To win back the received freebet, the player must make bets on any sports event
- Minimum oress freebets: 2.50
- Minimum number of events in an express bet: 3
- Minimum odds for each event: 1.40

BIG SPORTS FREEBET

To Qualify:

- Activate the bonus code OCT1 in cashier when making a deposit
- Receive a freebet worth 35% of the deposit to a maximum of 500 EUR
- Each player can receive only one freebet in the period between Friday and Sunday

Freebet terms:

- The received freebet is valid for 3 days
- To win back the received freebet, the user must place bets on any sport events at the weekend.
- Bet type "express": minimum odds of 2.75
- Minimum number of events in multiple bets: 3
- Minimum odds for each event: 1.40
- Promo is valid from Friday, 00:00 (UTC) to Sunday, 23:59 (UTC)

Nations League Freebet

To Qualify:

- A losing bet of 20 EUR or more = a 10 EUR freebet
- A losing bet of 100 EUR or more = a 50 EUR freebet
- A losing bet of 200 EUR or more = a 100 EUR freebet
- A freebet will be issued for the first qualifying losing bet.
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bonus-t-&-c.Only_real_money_bets_will
bonus-t-&-c.Promotion_runs_from

Freebet terms:

- The received freebet is valid for 5 days
- To win back the received freebet, the player must make bets on any sports event
- Minimum odds of express freebets: 2.75
- Minimum number of events in an express bet: 3
- Minimum odds for each event: 1.40

KYC POLICY OF Dreambet.io 

We are committed to complying with the Know your customer principles to prevent financial crime and money laundering. To verify the identity and location of a user, we may request any KYC documentation we deem necessary at any time. Until the identity is sufficiently determined or for any other reason based on the legal framework, we reserve the right to restrict the service, payment, or withdrawal. We perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions based on a risk-based approach. We utilize three stages of due diligence checks, depending on the risk, transaction, and customer type: SDD simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds CDD customer due diligence is the standard for due diligence checks, used in most cases for verification and identification EDD Enhanced Due Diligence is used for high-risk customers, large transactions or special cases. You may be required to provide different types of documents and information, depending on the screening type.

Documents

Below you can find different types of documents and information that can be requested from you (Documents) depending on the screening type indicated above: The minimum identification data set includes: full name; date of birth; permanent residence address; identification number; The actual identification documents are: actual passport/ID card; document confirming the clients permanent residence address at the given time (utility bill, bank account statement status, etc.) not older than 6 months. Additional identification documents are: additional national identity card (drivers license, military ID, etc.); photos of a user with an open passport against the background of his face (readable); bank card front photo (5 first and 4 last digits, owners name, and expiry date, readable).. The documents provided might not be approved for the following reasons: address/name on documents do not match with account name/address; illegible documents or copies; damaged documents; documents not confirming the users age, name, or other required information; unreadable documents; not acceptable documents (for example, a user sends a copy of a document that is not on the accepted documents for ID verification or a copy of mail envelope instead of an actual utility bill); any other reasons employees or contractors of the Company shall deem appropriate. Once Documents are uploaded, the user will get a Temporarily Approved Status and the documents will now be on our side. The KYC Team will have 24 hours to go over them and email the user about the outcome: (1) Approved; (2) Rejected; (3) More information needed (with no further change in Status); Users with Temporarily Approved Status can normally use the platform but their right to complete any withdrawals is limited. Upon the results of the Documents analysis, the Company makes a final decision. When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user. In the event, the user fails to pass a KYC check successfully, then he cannot make additional deposits or withdrawals of any amount. If a user has passed the KYC process successfully then prior to any withdrawal, there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform. Under no circumstances may a user transfer funds directly to another user.

AML POLICY OF DREABMET.IO  

 INTRODUCTION

We have lengthy experience in securing gaming businesses against criminal misuse and implementing wide-ranging anti-fraud and anti-money laundering processes, procedures, and extensive staff training programs. Underpinning future training programs will be knowledge of the Proceeds of Crime Act and Money Laundering indicators usually detected in a gaming environment, particularly in a Card Not Present transactional environment. The director is fully aware of all aspects of the Proceeds of Crime Act and his responsibilities and is well placed to impart knowledge of Anti-Money Laundering measures and requirements having secured major remote and non-remote gaming businesses in this field.

ANTI-MONEY LAUNDERING AND TRANSACTION FRAUD

Gaming environments are often targeted by those wishing to launder money. The speed of transactions and use of multiple payment processing options make gaming businesses especially vulnerable to this activity. As a result, many of the initial trading and procedural decisions of the director are either directly aimed at combating this threat or protections are enhanced as a byproduct of the overall commercial and trading approach/strategy taken by the business. All staff will be given training in Money Laundering indicators such as (but not limited to): unusual betting patterns suspicious deposit and withdrawal patterns (size and frequency) reliability of data provided customer verification issues and identity theft account linkage/multiple accounting All instances of suspected Money Laundering attempts must be reported to the MLRO but that suspicion must not be conveyed to the customer and further actions must await consent. The MLRO is then responsible for liaising with, submitting Suspicious Activity Reports, and seeking consent through the goAML system of the Financial Intelligence Unit (FIU) Curacao where and when appropriate. He will also ensure that appropriate registers are kept for all related reporting. Company will implement a full Know Your Customer™ policy. This will assist in tackling not just Money Laundering threats but other fraud threats generally. Customers will be advised at registration and generally on the supporting non-transactional website that the Company will utilize online verification tools and that in instances where we are not able to satisfy criteria, ID and address verification documents will be requested. Other key procedures that will enhance these protections include setting period thresholds/velocities for withdrawals, the requirement for checks and director approval prior to processing card withdrawals and bank transfers of over 3000 EUR in one single transaction, a maximum of 3 (three) daily withdrawals, and an overall maximum daily withdrawal of 9000 EUR. Industry-accepted standards that will always lead to Enhanced Due Diligence (the requirement for further proof through ID and address) will be withdrawals in excess of 3000 EUR in a single 24-hour period, and 9000 EUR in a 90-day period. Simple online verification will not be acceptable in these circumstances. The business will also not have any cash element to it, mitigating risks associated with counterfeit money. Systems will be operating to record all transactions for an account. These account histories will be subject to a program of regular and continual checks against fraud and social responsibility indicators. Where unusual bet patterns and winning patterns are detected, these will also be cross-referenced to call history to ensure that staff are not colluding with customers or acting illicitly. Company will also keep a register of those customers that it identifies as high-risk or politically exposed. Those accounts will be subject to greater scrutiny and frequency of checks. In general, where illegal or inappropriate behavior by staff is identified, investigatory and disciplinary procedures will follow those outlined in staff contracts as required by employment law directives and the need to use in greater propensity, measures such as suspension when for example transactional fraud is suspected and those activities form a standard part of an employee’s job description.

SECURITY AND MONITORING

It is essential to implement adequate monitoring procedures in any gaming business across premises, equipment, people, communications and transactions. Company will implement a range of measures and procedures to ensure security and safety in these areas. Company has installed Call recording technology. This has multiple benefits that include: staff training; ensuring the accuracy of bet (timing and placement) and transaction data; customer and brand reputation protection; implementation of robust and frequent monitoring procedures that will guard against and deter collusion between staff and customers. The protection of data and the security of software and hardware generally are of prime concern for any business where transactions and data are recorded in a Non-Face to Face environment. Consequently, the Company will implement an overarching policy of ‘Encrypt whatever can be Encrypted’. Access to Shared Drives will be strictly limited and monitored and where appropriate, password protected. Data Storage and Back-Up solutions/procedures exist to ensure that Customer Data is not accessible to outside parties and reliably prevent loss of data.

AML POLICY OF DRRESPONSIBLE RELATIONSHIPSEABMET

Company will be publishing Terms and Conditions along with KYC & AML policies on its website. These will make specific reference to fraudulent activity, prior knowledge of a result or the likely result of an event and matters relating to match-fixing and suspicious events. It will detail the actions we may take where cheating is suspected or identified and will detail the extent to which we will cooperate with regulators and sports governing bodies to tackle these matters. This will in general allow a transparent communication process with customers in these instances. However, the director acknowledged that in the event that serious criminal activity is suspected or identified, it is also incumbent on them and staff that those suspected of this activity are not tipped off™ as to those suspicions and subsequent investigations and that in some instances, alternative approaches will be required. Appropriate staff training and escalation procedures will be in place. Company will take all necessary measures to ensure the propriety of its relationships with other businesses. This will entail a standardized due diligence approach often accompanied by Non-Disclosure Agreements where appropriate. This will require default disclosure of ownership and management structures, company incorporation details, address and contact details. Details of these investigations will be templated and records kept.

DISPUTE RESOLUTION POLICY OF dreambet.COM 

COMPLAINTS

The player may contact our Customer Service at [email protected] in order to send Us any complaints regarding our services. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services. Complaints are handled in the support department and escalated in the organization in case support personnel do not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level. If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority, or the licensing regulator listed on the Website. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.

ARBITRATION

Our Terms and Conditions shall be governed by the Laws of Anjouan. The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Anjouan.

FAIRNESS & RNG TESTING METHODS  OF dreambet.io 

Online gambling should be fair. And while this requires players to behave honestly and without malicious intent, it is the responsibility of casinos to take all necessary measures to ensure that players can enjoy the game in fair and safe conditions.

DEFINITION OF FAIR AND SAFE CASINO

A fair casino is an online casino that: pays out all legitimate winnings; does not include unfair terms in its terms and conditions; does not resort to deceptive practices to cheat players; prevents access from restricted countries (does not allow players from certain countries to create an account or play) and only grants bonuses to those players who can use them. Even casinos with fair rules and a good approach to gambling can engage in dubious practices for players. In some cases, players may ignore certain rules and inadvertently break them, even though the rules are fair in opinion. That is why casinos should ensure compliance with all rules using technological means to prevent players from unintentionally getting into trouble.

FAIR AND SAFE CASINO

Fair and safe casinos like dreambet are those that meet all the criteria of fair and safe casinos and have also implemented measures that prevent players from accidentally breaking the rules or doing something that harms their own interests. Therefore, fair and safe casinos should prevent players from violating the general terms and conditions, bonus terms and conditions, or any other rules that could jeopardize the money they have in their account. In particular, fair and safe casinos should: ensure compliance with maximum bet amount limitations, restricted games, and other bonus conditions; warn players that they are about to do something that could be detrimental to them (such as accepting a bonus that could void the winnings of the previous bonus); check for multiple accounts when creating an account (we suggest checking the database for a combination of the new player’s name and date of birth and displaying a warning if any results are found; we will discuss this in more detail below). Fair casinos like dreambet works only with trusted software providers in the field of gambling. Except for LIVE casino games, to ensure the integrity of our casino games, a Random Number Generator (RNG) is always used to determine the random outcome of such games. This is a standard industry system that ensures consistently random results which have also been extensively tested by running and analyzing thousands of game rounds. The randomness of the RNG provides a credible and fair gaming environment. We cooperate with gambling regulatory authorities and online gambling licensing organizations with the intent of ensuring our compliance with the legislation of relevant jurisdictions.